KFC delivered to your door

Enter delivery address

KFC Menu and Delivery in Cheltenham

Find a Cheltenham KFC near you. Browse its menu, order your favorite items, and track delivery to your door.

Lunch

From KFC Cheltenham - Pittville Street

3 Mini Fillets, small Popcorn chicken, regular Signature fries & your choice of side. Plus one Original Dip & a drink. Dippin' delicious.The calorie information for this meal does not include the selectable items below.

Boneless Meal: 4 pc

£9.99 • 525 Cal.

4 Mini Fillets, an Original Dip, regular Signature fries & a drink. Nothing beats the Original.The calorie information for this meal does not include the selectable items below.

Trilogy Box Meal

£11.99 • 420 Cal.

Fiery Zinger Burger, Mini Fillet, small Popcorn chicken, regular Signature fries & your choice of side. Plus 1 Original Dip & a drink. The triple whammy. The calorie information for this meal does not include the selectable items below.

Large Popcorn Chicken Meal

£8.99 • 470 Cal.

Large portion of Popcorn chicken with regular Signature fries & a drink. Get poppin’.The calorie information for this meal does not include the selectable items below.

Fillet Burger Meal

£8.99 • 475 Cal.

Original Recipe Fillet Burger made with chicken breast. With regular Signature fries & a drink. You can’t go wrong.The calorie information for this meal does not include the selectable items below.

Zinger Burger Meal 🔥

£8.99 • 450 Cal.

Zinger Burger made with chicken breast. Plus regular Signature fries & a drink. The meal with a kick.The calorie information for this meal does not include the selectable items below.

Twister Wrap Meal

£8.99 • 450 Cal.

An Original Recipe fillet with crunchy pickled slaw and your choice of sauce, wrapped in a lightly toasted tortilla. Served with regular Signature fries & a drink. The calorie information for this meal does not include the selectable items below.

Original Recipe Ricebox with a Drink

£7.99 • 490 Cal.

An Original Recipe chicken Fillet with spicy rice, lettuce & bean salsa, drizzled with buttermilk dressing. Pure Original southern comfort, served with a drink.

Special Offers

From KFC Cheltenham - Pittville Street

View all

Colonel's Crowd Pleaser: 6 PC

£15.00 • 1440 Cal.

Save over 40% with the triple whammy of 6 pieces of Original Recipe Chicken, 4 Mini Fillets and 4 Hot Wings.

2 Zinger Burgers & 2 Fries 🔥

£10.00 • 450 Cal.

Dine for two, with two Zinger Burgers and two portions of regular Signature fries for just £10.

Grab It Before Its Gone

From KFC Cheltenham - Pittville Street

View all

The Ultimate BBQ Burger Box Meal

£11.99 • 620 Cal.

A crispy Original Recipe fillet smothered in smoky BBQ sauce layered with crispy onions, cheese, creamy burger dressing & crunchy lettuce, all sandwiched between a bar marked brioche style bun. Served with a Mini Fillet, regular Signature fries, smoky BBQ dip & a drink. BBQ Season is here.

The Ultimate BBQ Burger Meal

£9.99 • 620 Cal.

A crispy Original Recipe fillet smothered in smoky BBQ sauce layered with crispy onions, cheese, creamy burger dressing & crunchy lettuce, all sandwiched between a bar marked brioche style bun. Served with Signature fries & a drink. BBQ Season is here.The calorie information for this meal does not include the selectable items below.

The Ultimate BBQ Burger

£7.99 • 620 Cal.

A crispy Original Recipe fillet smothered in smoky BBQ sauce layered with crispy onions, cheese, creamy burger dressing & crunchy lettuce, all sandwiched between a bar marked brioche style bun. BBQ Season is here.The calorie information for this meal does not include the selectable items below.

Sharing Buckets

From KFC Cheltenham - Pittville Street

View all

Colonel's Crowd Pleaser: 6 PC

£15.00 • 1440 Cal.

Save over 40% with the triple whammy of 6 pieces of Original Recipe Chicken, 4 Mini Fillets and 4 Hot Wings.

Bargain Bucket

£26.99

Choose 6, 10 or 14 Pieces of our famous Original Recipe Chicken with a mix n' match of 2 large fries or sides.Serves 4 people. The calorie information for this meal does not include the selectable items below.

Family Feast: 6 pc

£22.99 • 1440 Cal.

6 pieces of our famous Original Recipe chicken, 4 regular Signature fries, 2 large sides & a large bottle of drink. One for all the flock.The calorie information for this meal does not include the selectable items below.

Family Feast: 10 pc

£26.99 • 2400 Cal.

10 pieces of our famous Original Recipe chicken, 4 regular Signature fries, 2 large sides & a large bottle of drink. One for all the flock.The calorie information for this meal does not include the selectable items below.

Wicked Variety Bucket: 6 pc

£23.99 • 1440 Cal.

6 pieces of Original Recipe chicken, 8 Hot Wings, 4 Mini Fillets & 4 regular Signature fries. A fiery one for all the flock.The calorie information for this meal does not include the selectable items below.

Wicked Variety Bucket: 10 pc

£27.99 • 2400 Cal.

10 pieces of Original Recipe chicken, 8 Hot Wings, 4 Mini Fillets & 4 regular Signature fries. A fiery one for all the flock.The calorie information for this meal does not include the selectable items below.

Dipping Boneless Feast: 8 pc

£23.99 • 1040 Cal.

8 Mini Fillets, large Popcorn chicken, 4 regular Signature fries & 2 large sides. Plus 4 Original Dips & a large bottle of drink. Dippin' delicious.The calorie information for this meal does not include the selectable items below.

Dipping Boneless Feast: 12 pc

£27.99 • 1560 Cal.

12 Mini Fillets, large Popcorn chicken, 4 regular Signature fries & 2 large sides. Plus 4 Original Dips & a large bottle of drink. Dippin' delicious.The calorie information for this meal does not include the selectable items below.

Party Bucket

£39.99 • 3360 Cal.

14 pieces of Original Recipe chicken, 8 Hot Wings, 8 Mini Fillets, large Popcorn chicken, 6 regular Signature fries & 2 large sides. Plus a large bottle of drink. The ultimate finger lickin’ feast.The calorie information for this meal does not include the selectable items below.

2 Zinger Burgers & 2 Fries 🔥

£10.00 • 450 Cal.

Dine for two, with two Zinger Burgers and two portions of regular Signature fries for just £10.

Box Meals

From KFC Cheltenham - Pittville Street

View all

The Ultimate BBQ Burger Box Meal

BBQ Fillet Tower Box Meal With 1 PC Chicken

£11.99 • 610 Cal.

Original Recipe Fillet Burger topped with crispy hashbrown, cheese and smoky BBQ sauce. With a piece of Original Recipe chicken, regular Signature fries, your choice of side & a drink.The calorie information for this meal does not include the selectable items below.

BBQ Fillet Tower Box Meal With 2 Hot Wings

£11.99 • 610 Cal.

Original Recipe Fillet Burger topped with crispy hashbrown, cheese and smoky BBQ sauce. With 2 Hot Wings, regular Signature fries, your choice of side & a drink.The calorie information for this meal does not include the selectable items below.

Zinger Supercharger Tower Box Meal with 2 Hot Wings 🔥

£11.99 • 615 Cal.

A fiery Zinger Fillet Burger topped with hash brown, cheese & spicy Supercharger sauce. With 2 Hot Wings, regular Signature fries, your choice of side & a drink. It’s a zing thing.The calorie information for this meal does not include the selectable items below.

Zinger Supercharger Tower Box Meal with 1 pc Chicken 🔥

£11.99 • 615 Cal.

A fiery Zinger Fillet Burger topped with hash brown, cheese & spicy Supercharger sauce. With a piece of Original Recipe chicken, regular Signature fries, your choice of side & a drink. Spice with a side of Original Recipe.The calorie information for this meal does not include the selectable items below.

Fillet Tower Box Meal with 1 pc Chicken

£11.99 • 605 Cal.

Fillet Burger topped with a hash brown, cheese, and Ketchup. Plus a piece of Original Recipe chicken, regular Signature fries, your choice of side & a drink. The true Original. The calorie information for this meal does not include the selectable items below.

Fillet Tower Box Meal with 2 Hot Wings

£11.99 • 605 Cal.

Fillet Burger topped with a hash brown, cheese, and Ketchup. Plus 2 fiery Hot Wings, regular Signature fries, your choice of side & a drink. Original Recipe with a side of spice.The calorie information for this meal does not include the selectable items below.

Fillet Box Meal with 1 pc Chicken

£10.99 • 420 Cal.

Our Fillet Burger & a piece of Original Recipe chicken. Plus regular Signature fries, your choice of side & a drink. An Original favourite. The calorie information for this meal does not include the selectable items below.

Fillet Box Meal with 2 Hot Wings

£10.99 • 455 Cal.

Fillet Burger with 2 fiery Hot Wings, regular Signature fries, your choice of side & a drink. Original Recipe with a side of spice.The calorie information for this meal does not include the selectable items below.

Zinger Box Meal with 2 Hot Wings 🔥

£10.99 • 420 Cal.

Zinger Burger plus 2 fiery Hot Wings, regular Signature fries, your choice of side & a drink. Put a zing in your step!The calorie information for this meal does not include the selectable items below.

Zinger Box Meal with 1 pc Chicken 🔥

£10.99 • 420 Cal.

Zinger Burger plus 1 piece of Original Recipe chicken, regular Signature fries, your choice of side & a drink. The best KFC flavours in a box.The calorie information for this meal does not include the selectable items below.

Twister Wrap Box Meal with 1 Mini Fillet

£10.99 • 450 Cal.

An Original Recipe fillet with crunchy pickled slaw and your choice of sauce, wrapped in a lightly toasted tortilla plus a boneless Mini Fillet strip, regular Signature fries, your choice of side & a drink.The calorie information for this meal does not include the selectable items below.

Burgers

From KFC Cheltenham - Pittville Street

View all

The Ultimate BBQ Burger Meal

£9.99 • 620 Cal.

A crispy Original Recipe fillet smothered in smoky BBQ sauce layered with crispy onions, cheese, creamy burger dressing & crunchy lettuce, all sandwiched between a bar marked brioche style bun. Served with Signature fries & a drink. BBQ Season is here.The calorie information for this meal does not include the selectable items below.

The Ultimate BBQ Burger

£7.99 • 620 Cal.

A crispy Original Recipe fillet smothered in smoky BBQ sauce layered with crispy onions, cheese, creamy burger dressing & crunchy lettuce, all sandwiched between a bar marked brioche style bun. BBQ Season is here.The calorie information for this meal does not include the selectable items below.

Zinger Supercharger Tower Burger Meal 🔥

£9.99 • 615 Cal.

A fiery Zinger Fillet Burger topped with hash brown, cheese & spicy Supercharger sauce. With regular Signature fries & a drink. You can’t go wrong.The calorie information for this meal does not include the selectable items below.

Fillet Tower Burger Meal

£9.99 • 605 Cal.

Our Original Recipe Fillet Burger topped with a crispy hash brown, cheese, & Ketchup, plus regular Signature fries & a drink. You can’t go wrong.The calorie information for this meal does not include the selectable items below.

Fillet Burger Meal

£8.99 • 475 Cal.

Original Recipe Fillet Burger made with chicken breast. With regular Signature fries & a drink. You can’t go wrong.The calorie information for this meal does not include the selectable items below.

Zinger Burger Meal 🔥

£8.99 • 450 Cal.

Zinger Burger made with chicken breast. Plus regular Signature fries & a drink. The meal with a kick.The calorie information for this meal does not include the selectable items below.

Zinger Stacker Meal 🔥

£10.99 • 750 Cal.

2 Zinger Fillets topped with 2 slices of cheese, Supercharger & sweet chilli sauce. Plus regular Signature fries & a drink. The meal with double the kick.The calorie information for this meal does not include the selectable items below.

BBQ Fillet Tower Burger

£7.99 • 610 Cal.

Original Recipe Fillet Burger topped with crispy hashbrown, cheese and smoky BBQ sauce. The Godfather of all burgers.

Zinger Supercharger Tower Burger 🔥

£7.99 • 615 Cal.

A fiery Zinger Fillet Burger topped with hash brown, cheese & spicy Supercharger sauce. The fiery Godfather of all burgers.

Fillet Tower Burger

£7.99 • 620 Cal.

Original Recipe Fillet Burger topped with crispy hashbrown, cheese and Ketchup. The Godfather of all burgers.

Fillet Burger

£6.49 • 475 Cal.

Original Recipe Fillet Burger. You can't go wrong.

Zinger Burger 🔥

£6.49 • 450 Cal.

Spicy Zinger Fillet Burger. Packs a zingy punch.

Zinger Stacker 🔥

£8.99 • 750 Cal.

Double the kick with 2 spicy Zinger Fillets. If you know, you know.

Buckets For One

From KFC Cheltenham - Pittville Street

View all

Mighty Bucket For One Meal

£10.99 • 480 Cal.

2 pieces of Original Recipe chicken, 2 Mini Fillets & 2 fiery Hot Wings. Regular Signature fries & a drink. Go mighty!The calorie information for this meal does not include the selectable items below.

Boneless Meal: 4 pc

£9.99 • 525 Cal.

4 Mini Fillets, an Original Dip, regular Signature fries & a drink. Nothing beats the Original.The calorie information for this meal does not include the selectable items below.

Boneless Meal: 3 pc

£8.99 • 395 Cal.

3 Mini Fillets, an Original Dip, regular Signature fries & a drink. Nothing beats the Original.The calorie information for this meal does not include the selectable items below.

Colonel's Meal: 4 pc

£9.99 • 965 Cal.

4 pieces of Original Recipe chicken, regular Signature fries & a drink. Dine like the Colonel himself.The calorie information for this meal does not include the selectable items below.

Colonel's Meal: 3 pc

£8.99 • 720 Cal.

3 pieces of Original Recipe chicken, regular Signature fries & a drink. Dine like the Colonel himself.The calorie information for this meal does not include the selectable items below.

Colonel's Meal: 2 pc

£6.99 • 480 Cal.

2 pieces of Original Recipe chicken, regular Signature fries & a drink. Dine like the Colonel himself.The calorie information for this meal does not include the selectable items below.

Large Popcorn Chicken Meal

£8.99 • 470 Cal.

Large portion of Popcorn chicken with regular Signature fries & a drink. Get poppin’.The calorie information for this meal does not include the selectable items below.

Regular Popcorn Chicken Meal

£6.99 • 290 Cal.

Popcorn chicken with regular Signature fries & a drink. Get poppin’. The calorie information for this meal does not include the selectable items below.

Hot Wings Meal: 10 pc 🔥

£10.99 • 850 Cal.

10 Hot Wings, regular Signature fries & a drink. The only way to wing it.The calorie information for this meal does not include the selectable items below.

Vegan 🌱

From KFC Cheltenham - Pittville Street

View all

Vegan Burger 🌱

£6.99 • 405 Cal.

Quorn fillet coated in our famous 11 herbs & spices in a sesame bun with lettuce & vegan mayo. 11 herbs & spices, zero chicken.Finger lickin' vegan until you add non-vegan stuff, obviously.

Vegan Burger with a Drink 🌱

£7.99 • 405 Cal.

Quorn fillet coated in our famous 11 herbs & spices in a sesame bun with lettuce & vegan mayo, & a drink. 11 herbs & spices, zero chicken.Finger lickin' vegan until you add non-vegan stuff, obviously.

Twister Wraps

From KFC Cheltenham - Pittville Street

View all

Twister Wrap

£6.99 • 450 Cal.

An Original Recipe fillet with crunchy pickled slaw and your choice of sauce, wrapped in a lightly toasted tortilla.

Twister Wrap Meal

£8.99 • 450 Cal.

Twister Wrap Box Meal with 1 Mini Fillet

£10.99 • 450 Cal.

Riceboxes & Salads

From KFC Cheltenham - Pittville Street

View all

Original Recipe Ricebox with a Drink

£7.99 • 490 Cal.

An Original Recipe chicken Fillet with spicy rice, lettuce & bean salsa, drizzled with buttermilk dressing. Pure Original southern comfort, served with a drink.

Zinger Ricebox with a Drink 🔥

£7.99 • 490 Cal.

A fiery Zinger Fillet with spicy rice, lettuce & a bean salsa, drizzled with buttermilk dressing. Zingy southern comfort, served with a drink.

Veggie Ricebox with a Drink

£7.49 • 355 Cal.

A golden cob of sweetcorn, served with spicy rice, lettuce, chopped tomatoes & bean salsa, drizzled with our buttermilk dressing. Veggie southern comfort, served with a drink.

Original Recipe Salad Box & Drink

£7.49 • 360 Cal.

Our Original Recipe chicken Fillet layered over apollo lettuce, chopped tomatoes, golden sweetcorn & buttermilk dressing. An Original spin on a classic, served with a drink.

Zinger Salad Box & Drink 🔥

£7.49 • 330 Cal.

Our Zinger Fillet layered over apollo lettuce, chopped tomatoes, golden sweetcorn & buttermilk dressing. A zingy spin on a classic, served with a drink.

Original Recipe Ricebox

£6.99 • 490 Cal.

An Original Recipe chicken Fillet with spicy rice, lettuce & bean salsa, drizzled with buttermilk dressing. Pure Original southern comfort.

Zinger Ricebox 🔥

£6.99 • 490 Cal.

A piece of our fiery Zinger Fillet with spicy rice, lettuce & a bean salsa, drizzled with buttermilk dressing. Zingy southern comfort.

Veggie Ricebox

£6.49 • 355 Cal.

A golden cob of sweetcorn, served with spicy rice, lettuce, chopped tomatoes & bean salsa. Drizzled with our buttermilk dressing. Veggie southern comfort.

Original Recipe Salad Box

£6.49 • 360 Cal.

Our Original Recipe chicken Fillet layered over apollo lettuce, chopped tomatoes, golden sweetcorn & buttermilk dressing. An Original spin on a classic.

Zinger Salad Box 🔥

£6.49 • 330 Cal.

Our Zinger Fillet layered over apollo lettuce, chopped tomatoes, golden sweetcorn & buttermilk dressing. A zingy spin on a classic.

Chicken Sides

From KFC Cheltenham - Pittville Street

View all

Mini Fillet

£2.49 • 130 Cal.

Our Mini Fillet. Nothing beats the Original.

Hot Wings: 2 pc 🔥

£2.29 • 180 Cal.

2 Hot Wings. The perfect spicy snack.

Kansas BBQ Dipped Bites

£3.99 • 345 Cal.

4 delicious boneless chicken Bites coated in sweet & smoky Kansas BBQ sauce. The sauciest side in town.

Sweet Chilli Dipped Bites

£3.99 • 375 Cal.

4 delicious boneless chicken Bites smothered in Sweet Chilli sauce. The sauciest side in town.

Large Popcorn Chicken

£6.99 • 470 Cal.

Large portion of our Popcorn chicken pieces. Get poppin’

Regular Popcorn Chicken

£5.49 • 290 Cal.

Regular portion of our Popcorn chicken pieces. Get poppin’

Mini Fillet Burger

£2.99 • 290 Cal.

Our Mini Fillet burger with lettuce & pepper mayo. Ideal for little appetites.

Original Recipe Chicken: 1 pc

£2.49 • 240 Cal.

1 piece of our Original Recipe Chicken. Because you can't beat the classics.

Original Recipe Chicken: 2 pc

£4.49 • 480 Cal.

2 pieces of our Original Recipe Chicken. Because you can't beat the classics.

BBQ Mini Wrap

£2.99 • 300 Cal.

Our Mini Fillet with lettuce, cheese & smoky BBQ sauce, wrapped in a soft tortilla. Deliciously smoky.

Flamin' Mini Wrap 🔥

£2.99 • 330 Cal.

Our Mini Fillet with lettuce, cheese & our signature Supercharger sauce, wrapped in a soft tortilla. Deliciously spicy.

Classic Sides & Dips

From KFC Cheltenham - Pittville Street

View all

Regular Signature Fries

£2.69 • 245 Cal.

We’ve seasoned the King of all sides.

Regular Gravy

£2.49 • 60 Cal.

A regular portion of our famous gravy. Undeniably delicious.

Regular Beans

£2.49 • 105 Cal.

Regular baked beans with a dash of Kentucky BBQ sauce. The family favourite.

Corn Cob: 1 pc

£2.49 • 60 Cal.

A golden cob of delicious corn. Sweet & juicy.

Regular Coleslaw

£2.49 • 150 Cal.

Freshly prepared with just the right amount of zesty crunch.

Regular Creamy Mash

£2.49 • 150 Cal.

A regular portion of our delicious creamy mash, made with real potato.

Regular Southern Rice

£2.49 • 225 Cal.

A regular portion of our mildly spicy rice with vegetables. Pure southern comfort.

Regular Garden Salad

£2.49 • 65 Cal.

Crunchy garden salad with golden sweetcorn, tomatoes & drizzled with buttermilk dressing. One of your 5 a day!

Supercharger Dip

£0.50 • 150 Cal.

Supercharger, our infamous spicy mayo.

Sweet Chilli Dip

£0.50 • 75 Cal.

Our Sweet Chilli dip is the perfect mix of sweet & spicy.

Real Tomato Dip

£0.50 • 40 Cal.

There’s nothing better than our Real Tomato dip. A classic.

Smoky BBQ Dip

£0.50 • 50 Cal.

You can’t go wrong with our popular smoky BBQ dip.

Garlic Buttermilk Mayo Dip

£0.50 • 110 Cal.

Enjoy our Garlic Buttermilk Mayo dip any way you please – dip it, spread it, dunk it.

Cookies

From KFC Cheltenham - Pittville Street

View all

Chocolate Chip Cookie

£1.59 • 300 Cal.

One classic chocolate chip cookie. A tasty treat.

White Chocolate Cookie

£1.59 • 300 Cal.

One white chocolate chip cookie. A tasty treat.

4 Cookies

£4.99 • 1300 Cal.

A multi pack of 4 chocolate chip & white chocolate cookies. A tasty treat to share. (Selection may vary depending on availability).

Drinks

From KFC Cheltenham - Pittville Street

View all

Pepsi MAX 1.5 L Bottle

£3.49 • 6 Cal.

MAXIMUM TASTE, NO SUGAR. A bold and refreshing fizzy drink. Delivered chilled.

Diet Pepsi 1.5 L Bottle

£3.49 • 12 Cal.

Light, crisp taste, Diet Pepsi gives you all the refreshment with no sugar and no calories. A bold and robust fizzy drink. Delivered chilled.

Tango 1.5 L Bottle

£3.49 • 285 Cal.

Unleash refreshment with Tango’s big, bold Orange flavour. Delivered chilled.

7UP Free 1.5 L Bottle

£3.49 • 30 Cal.

Tasty Twist of Lemon and Lime Flavour, no sugar, low calorie carbonated soft drink. Delivered chilled.

Pepsi MAX Can

£1.79 • 1 Cal.

MAXIMUM TASTE, NO SUGAR. A bold and refreshing fizzy drink. Delivered chilled.

Tango Can

£1.79 • 63 Cal.

Unleash refreshment with Tango’s big, bold Orange flavour, no sugar, and low calorie carbonated soft drink. Delivered chilled.

7UP Free Can

£1.79 • 7 Cal.

Tasty Twist of Lemon and Lime Flavour, no sugar, low calorie carbonated soft drink. Delivered chilled.

Tropicana Orange 250ml

£1.99 • 120 Cal.

Smooth 100% pure pressed Tropicana orange juice for enjoyment throughout the day.

Still Water 500ml

£1.99 • 0 Cal.

Crisp refreshing taste. Delivered chilled.

Sparkling Water 500ml

£1.99 • 0 Cal.

Bottle of sparkling water. Delivered chilled.

Kids' Buckets

From KFC Cheltenham - Pittville Street

View all

Kids' Bucket: Kids' Burger

£5.49 • 265 Cal.

Our Kids' Burger with regular side, regular drink, plus a real fruit pineapple stick. Small in size, big on flavour.The calorie information for this meal does not include the selectable items below.

Kids' Bucket: Popcorn Chicken

£5.49 • 140 Cal.

Our Popcorn chicken pieces with regular side, regular drink, plus a real fruit pineapple stick. Small in size, big on flavour.The calorie information for this meal does not include the selectable items below.

2 KFC locations in Cheltenham

KFC Cheltenham - Pittville Street

£ • 6-8 Pittville Street, Cheltenham, Gloucestershire GL52 2LJ

KFC - Cheltenham- Golden Valley

£ • Hatherley Lane, Cheltenham, GL51 6

KFC delivered to your door

KFC Menu and Delivery in Cheltenham

Lunch

Special Offers

Grab It Before Its Gone

Sharing Buckets

Box Meals

Burgers

Buckets For One

Vegan 🌱

Twister Wraps

Riceboxes & Salads

Chicken Sides

Classic Sides & Dips

Cookies

Drinks

Kids' Buckets

2 KFC locations in Cheltenham

Frequently asked questions